How to Fix PS4 Error SU-30746-0 Controller Is Not Working

Learn how to resolve the PS4 error code SU-30746-0 when your controller isn’t working. Discover step-by-step solutions and expert tips.


If you’re a PlayStation 4 user, you may have encountered the frustrating error code SU-30746-0, especially when your controller is not functioning as it should. This error occurs when the system software update fails due to various reasons, including outdated firmware or corrupted files. In this comprehensive guide, we’ll walk you through the common causes of the PS4 error code SU-30746-0 and provide you with expert solutions to get your controller back in action. Let’s dive into the troubleshooting process and get you back to gaming seamlessly.

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Understanding the PS4 Error Code SU-30746-0

Outdated or Corrupted Firmware

Outdated or corrupted firmware is a primary culprit behind the SU-30746-0 error code. If your PS4’s firmware is not up to date or has become corrupted over time, it can trigger this issue. Updating your firmware is crucial to resolve this issue.

Expert Tip: Regularly check for firmware updates to ensure your console operates smoothly.

Processing Issues with PS4 Firmware Update

Sometimes, your PS4 may struggle to process the latest firmware update, leading to the SU-30746-0 error. This can occur due to various factors, including insufficient storage space or a glitch in the update process.

Expert Tip: Clear up storage space and ensure a stable internet connection before updating.

Unstable or Unreliable Internet Connection

An unstable or unreliable internet connection can hinder the PS4’s ability to download and install firmware updates successfully. A poor connection can result in incomplete downloads, leading to the error code.

Expert Tip: Opt for a wired internet connection for a more stable update process.

Malfunctioning Controller

If your controller is malfunctioning, it can exacerbate the SU-30746-0 error. A malfunctioning controller may not respond correctly, making it challenging to navigate the update process.

Expert Tip: Check your controller’s functionality and connectivity regularly.

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How to Fix PS4 Error SU-30746-0

Now that we’ve identified the potential causes let’s explore the steps to resolve the SU-30746-0 error code and get your controller working again.

Update the System Software in Safe Mode

  1. Restart your PS4 console.
  2. Attempt to update the system software using a wired internet connection, if possible.
  3. If that doesn’t work, enter Safe Mode by holding down the PlayStation button on the controller.
  4. Select “Restart PS4,” then choose “Update System Software” followed by “Update using the Internet.”

This method often resolves the error by ensuring a successful update process even when encountering initial issues.

Update the System Software Using a USB Storage Device

  1. Visit the PlayStation website and download the latest software update.
  2. Transfer the downloaded update to a USB storage device.
  3. Reinstall the software on your PS4 and initialize your system using the USB device.

This method allows for a manual update, bypassing potential internet-related problems.

Initialize PS4 and Reinstall System Software

If the previous solutions don’t work, you may need to take more drastic measures:

  1. Visit the PlayStation website and download the latest software update.
  2. Reinstall the software on your PS4.
  3. Initialize your PS4 system.

Please note that initializing your PS4 will erase all data, so ensure you’ve backed up your important files before attempting this.

Check Your Controller

Ensure your controller is functioning correctly:

  1. Verify that your controller is charged and properly connected to your PS4.
  2. If it’s not connecting, try resetting it by pressing the reset button on the back with a paper clip.

Regularly maintaining your controller can prevent issues that contribute to the SU-30746-0 error.

Contact PlayStation Support

If none of the above solutions work, don’t hesitate to reach out to PlayStation support for further assistance. They can provide tailored guidance to resolve the error.


  • How can I prevent the PS4 error code SU-30746-0?
  • Is the SU-30746-0 error related to hardware issues?
  • Can I update the system software without an internet connection?
  • What should I do if my controller’s lights are flashing but it’s not connecting?
  • Are there any known compatibility issues with specific controller models?
  • How long does it take to initialize the PS4 and reinstall the system software?


In conclusion, the PS4 error code SU-30746-0 can be a frustrating experience, especially when your controller is not working correctly. However, with the expert solutions provided in this guide, you can effectively troubleshoot and resolve the issue. Remember to stay proactive by keeping your firmware up to date and maintaining your controller to ensure a smooth gaming experience. If you encounter persistent issues, don’t hesitate to seek assistance from PlayStation support. Happy gaming!

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